Thank you for shopping at Game of Perfumes. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we’re here to help. This Returns & Exchanges Policy outlines our procedures for returns and exchanges.
1. Eligibility:
a. Unused and Unopened Products: To be eligible for a return or exchange, the item must be unused, unopened, and in the same condition that you received it.
b. Return Period: You may initiate a return or exchange within [number] days of receiving your order. After this period, we are unable to accept returns or exchanges.
2. Return Process:
a. Contact Us: To initiate a return or exchange, please contact our customer support team at info@gameofperfumes.com. Please provide your order number and the reason for the return or exchange.
b. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions for returning the item(s) to us.
c. Packaging: Please ensure that the item(s) are securely packaged to prevent damage during transit.
d. Shipping: You will be responsible for paying the shipping costs for returning the item(s). Shipping costs are non-refundable.
3. Refunds:
a. Refund Process: Upon receiving the returned item(s), we will inspect them and notify you of the status of your refund. If approved, the refund will be processed to the original form of payment within [number] days.
b. Partial Refunds: In some cases, only partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
4. Exchanges:
a. Exchange Process: If you would like to exchange an item for a different one, please follow the return process outlined above and place a new order for the desired item.
b. Exchange Eligibility: Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund for the returned item instead.
5. Exceptions:
a. Final Sale Items: Certain items, such as sale or clearance items, may be marked as final sale and are not eligible for return or exchange unless they are defective or damaged upon receipt.
b. Custom Orders: Orders for custom or personalized products cannot be returned or exchanged unless they are defective or damaged.
6. Contact Us:
If you have any questions or concerns about our Returns & Exchanges Policy, please contact us at info@gameofperfumes.com. Our customer support team will be happy to assist you.
By shopping with Game of Perfumes, you acknowledge that you have read and understood this Returns & Exchanges Policy and agree to abide by its terms.